Frequently Asked Questions
Everything you need to know about your outdoor gear and apparel orders.
What is the Eddie Bauer Adventure Guarantee?
We stand by our products. If your Eddie Bauer product fails to perform as designed, you may return it with a proof of purchase for a full refund or exchange.
How long does shipping take for domestic orders?
Standard shipping typically takes 7-9 business days. We also offer Express and Overnight shipping options for faster delivery at an additional cost.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also view your order status by logging into your account on our website.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Eddie Bauer Gift Cards.
How do I determine the right size for me?
Each product page includes a detailed 'Size Chart' link. We offer various fits including Slim, Active, Classic, and Relaxed to suit your outdoor needs.