Returns & Exchanges
At Eddie Bauer, we stand behind our products and offer a satisfaction guarantee to ensure you have the best experience with our outdoor gear and apparel. If your purchase does not meet your expectations, you can return it within 60 days of purchase with a valid proof of purchase.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Package Your Items
Place the items in their original packaging if possible, ensuring all tags are attached and the product is in its original condition.
Print and Attach Label
Generate your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated shipping carrier and keep your tracking number to monitor your return until it reaches our warehouse for processing.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing